Return and Refund Polciy

🏛️ Vintage Vault Resell Shop

Refund & Returns Policy

Effective Date: March 1, 2025

1. OUR COMMITMENT

At Vintage Vault, we are committed to transparency and fairness for both buyers and sellers. All items are sold As Is with complete photographic documentation of any imperfections at the time of listing.

2. ALL SALES AS IS

All items are sold As Is
All imperfections are fully photographed and disclosed
Buyers accept items as described and photographed
VV maintains complete records of all listings
No returns accepted for change of mind

3. BUYER INSPECTION WINDOW

Buyers have 10 days from confirmed delivery to:

Inspect the item thoroughly
Report any discrepancies
File a formal dispute with VV
Request return authorization

After 10 days:

The sale is automatically finalized
No disputes will be accepted
Funds released to the seller

4. ACCEPTABLE DISPUTES

VV accepts disputes for two reasons only:

Reason 1 — Shipping Damage:

Item damaged during shipping
Must be reported within 48 hours of delivery
Photographic evidence required
An insurance claim will be filed

Reason 2 — Not As Described:

The item significantly differs from the listing
VV reviews the complete listing records
Original photos and description examined
VV decision is final and binding

5. DISPUTE PROCESS

Step 1 — Contact VV Email contactus@vintagevaultresell.shop within 10 days

Step 2 — Provide Documentation

Photos of the received item
Description of discrepancy
Order number and details

Step 3 — VV Review

Complete listing of records pulled
Original photos compared
Seller notified of dispute
Review completed within 3-5 business days

Step 4 — Resolution

VV makes the final determination
Both parties notified
Refund processed if approved
Funds are released if the dispute is denied

6. APPROVED REFUNDS

When a refund is approved:

Buyer returns the item in its original condition
Buyer pays return shipping
The item must be returned within 5 days of approval
Refund processed within 5-7 business days
Refund issued to original payment method

Non-Refundable:

Original shipping costs
Insurance fees
VV commission fees

7. SHIPPING DAMAGE CLAIMS

If the item arrives damaged:

Option 1 — Buyer Handles Claim

Contact the shipper directly
Use the provided tracking information
File an insurance claim independently

Option 2 — VV Assisted Claim

Contact contactus@vintagevaultresell.shop
VV mediates with the designated shipper
Resolution within 5-7 business days
Funds held during the claim process

8. SEASONAL AUCTION ITEMS

All auction purchases are final
No returns accepted on auction items
Exception: Item proven misrepresented
Standard dispute process applies

9. SELLER PROTECTION

VV maintains complete photographic records
All listing descriptions archived
Provenance documentation preserved
Sellers are protected from unfair disputes
VV decision is final and binding

10. PAYMENT HOLD POLICY

Event	Fund Status
Item delivered	10 day hold begins
No dispute filed	Funds auto released
Dispute filed	Funds held during review
Dispute resolved	Funds released or refunded
Shipping claim	Funds held until resolution

11. CONTACT US

For all refund and return inquiries:

📧 contactus@vintagevaultresell.shop 🌐 vintagevaultresell.shop

We respond within 48 business hours